FAQ
Frequently Asked Questions (FAQ)
Welcome to the Evergrow Mart FAQ page! Here, we answer the most common questions about our products, orders, shipping, returns, and more.
1. Orders
Q: How do I place an order?
A: Simply browse our collections, select the items you want, add them to your cart, and complete checkout. You’ll receive an email confirmation once your order is placed.
Q: Can I modify or cancel my order?
A: Orders can only be modified or canceled within [24 hours] of placement. Please contact us immediately at support@evergrowmart.store/+2348146057080] for assistance.
2. Shipping
Q: What are your shipping options?
A: We offer Standard Shipping (5–10 business days) and Express Shipping (2–5 business days). Shipping fees are calculated at checkout.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email to monitor your delivery.
Q: Do you offer worldwide shipping?
A: Yes — we ship to most countries worldwide. Shipping costs and delivery times depend on the destination and chosen shipping method.
3. Returns & Refunds
Q: What is your return policy?
A: You can return eligible items within [14 days] of receipt. Items must be unused and in original packaging. Please see our Refund Policy for full details.
Q: How long does it take to receive a refund?
A: Refunds are processed within [5–7 business days] after we receive your returned item.
4. Products
Q: Are your products safe and high-quality?
A: Yes! We carefully select products that meet high standards of safety, durability, and quality for all ages.
Q: Do you offer size guides?
A: Yes, size guides are available on each product page to help you choose the perfect fit.
5. Payment
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout.
Q: Is it safe to shop on your website?
A: Absolutely! Our website uses secure encryption technology to protect your personal and payment information.
6. Customer Support
Q: How do I contact your support team?
A: Email us at support@evergrowmart.store or visit our Contact Us page. Please include your order number for faster assistance.
Q: What are your customer service hours?
A: Our support team is available Monday–Friday, 9 AM – 6 PM (local time). Response times may vary during holidays.
7. Contact Us
If you can’t find the answer to your question here, feel free to contact us:
Email: support@evergrowmart.store
Phone: +2348146057080
We’re happy to help and ensure your shopping experience with Evergrow Mart is smooth and enjoyable!